• Facebook
  • Instagram

our BUSINESS policies

ENVIRONMENTAL POLICY

 

Melbourne Ice Cream is committed to leading the industry in minimising the impact of its activities on the environment.

 

The key points of its strategy to achieve this are:

  • Minimise waste by evaluating operations and ensuring they are as efficient as possible.

  • Minimise toxic emissions through the selection and use of its fleet and the source of its power requirement.

  • Actively promote recycling both internally and amongst its customers and suppliers.

  • Source and promote a product range to minimise the environmental impact of both production and distribution.

  • Meet or exceed all the environmental legislation that relates to the Company.

  • Use accredited suppliers who specialised in recycled and environmentally friendly containers.

 

The Melbourne Ice Cream Team

PRIVACY POLICY

 

This privacy notice discloses the privacy practices for www.communityscoops.com

 

The notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

  2. What choices are available to you regarding the use of your data.

  3. The security procedures in place to protect the misuse of your information.

  4. How you can correct any inaccuracies in the information.

 

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contacts from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfil your request, e.g. to ship an order or to confirm a booking.

 

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

 

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data

 

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

 

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

 

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email: communityscoopsvic@gmail.com  

 

REFUND POLICY

 

There are no refunds if a request for refund is made within 24 hrs prior to the start of a booked private event. We understand that in some cases an event booked by a client may change and a refund is requested.  All refunds that fall outside the 24 hr rule are subject to a $49.95 fee deductible from the amount paid by the client. 

 

There are strictly no refunds for events booked and paid for by clients that include items other than ice creams, namely Hot Chips, Hot Dogs, Poffertjes, Hot Jam Donuts.